The Printer Toolbox opens. Discard or recycle the page that prints. If you are sure you did, go to the next step. HP encountered an error while trying to scan your product. I don’t see my operating system. Thank you for your patience. Repeat the steps above for the other cartridge.

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Follow the procedure below to clean the area around the cartridge’s nozzles ONLY if you have streaks or smudges in your printed output and you have already performed all three cleaning levels in the Clean Print Cartridges utility.

HP 5679 Ink

Email list of drivers. HP has scanned your product but currently has no suggestions for driver updates.

Examine the area around the nozzle plate. Only clean the cartridge if you see debris or buildup, however. If you do clean the other cartridge, use fresh cleaning material.

If you do not see debris or ink buildup on the print cartridge, do not clean it.

If you are removing a cartridge from the printer temporarily for instance, removing the black cartridge in order to install the photo cartridgeput it in a cartridge protector. The list of all available drivers for your product is shown above.


I don’t see my operating system. Select all Deselect all. Follow this checklist to stop these prints: Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges coffee filters work well. Open download list Select an operating system and version to see available software for this product. There are two ways to do this: Please make a different selection, or visit the product homepage. Asia Pacific and Oceania. officwjet

Or, view all available drivers for your product below. Check your paper Make sure you printed on fresh, unwrinkled paper. This page requires Javascript. Do not touch either the nozzle place in the center of the cross-hatched area belowor the copper-colored contacts. Europe, Middle East, Africa. Once you remove the tape, do not reapply it. If a cartridge replacement was not tried previously to solve this problem, replace ifficejet problem cartridge now. Problem The printer is working, but the printed output shows smears or streaks of ink.

This tool applies to Microsoft Windows PC’s only. If you see any debris or ink buildup, clean the cartridge as follows:. Ofricejet, be careful not to get any ink on your hands or clothes.


HP Ink | Officejet Ink Cartridges

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Select your operating system and version. Either let the cartridge sit for five minutes or use a new swab to dry the cleaned areas before you reinsert the cartridges. The area to be cleaned is cross-hatched in the picture below.

Use the swab to wipe clean the faces and edges around the nozzle plate.

Discard or recycle the page that prints. We were unable to retrieve the list of drivers for your product. Solution and Diagnostic Data Collection.


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